Contact the 99Exch ID Desk
WhatsApp is the only way we work. Here is what to send so we can sort your problem in one go.
How to reach us
Tap the button below to open a chat with the desk on WhatsApp. Write in English or Hindi, whichever is easier. There is no email inbox, phone line or contact form for account matters, because we need to see payment screenshots and reply in the same thread, and WhatsApp does that well.
About timing: replies are quickest outside live matches. In the last hour before a big IPL or India game, and during it, many players message at once and we deal with money issues (missing deposits, withdrawals) before general questions. If you have not heard back, one follow-up message is enough. Sending the same thing ten times pushes your chat down the list rather than up.
What to put in your first message
Most delays come from back-and-forth: we ask for the username, then the amount, then the time, then the UTR. Send everything in the first message and we can usually act straight away.
| Your issue | Send us | Do not send |
|---|---|---|
| New ID | "New ID", the name for the account, the username you would like, and whether you will pay by UPI or bank transfer. Add "demo first" if you want to practise. | Aadhaar or PAN photos. We do not need them for a basic ID. |
| Login problem | Your username, the panel link you are using, and a screenshot of the error message. | Your current password. We reset it from our side. |
| Deposit not credited | Username, amount, the time you paid, and the UTR (12-digit reference). A screenshot of the successful payment. | Your UPI PIN or bank login. |
| Withdrawal | Username, the amount, and the UPI ID or bank account (in your own name) it should go to. Check open bets are settled first. | Requests to pay a third person. |
| Complaint | Start with "COMPLAINT". Username, date and time, amount and UTR if money is involved, screenshots, and the outcome you want. | Personal documents we have not asked for. |
Finding the UTR
The UTR (Unique Transaction Reference) is the number that proves a payment reached us. In most UPI apps, open the payment in your history and look for "UTR", "UPI Ref No" or "Transaction ID"; it is usually 12 digits. For a bank transfer, it is on the transfer receipt or statement line. Players often send the app's own order ID instead, which we cannot match against our statement, so look for the 12-digit one.
Example message that gets fixed fast: "Deposit not showing. Username rahul_77, ₹1,500 paid by UPI at 9:12 p.m. today, UTR 4271xxxxxxxx, screenshot attached."
For the full process on each side, see the deposit guide and the withdrawal guide. Quick answers to common questions are on the 99Exch FAQ.
What we will never ask you for
Anyone who asks for the items below is not us, whatever name or logo they use:
- Your 99exch password. We reset passwords from the panel; we never need the old one.
- An OTP from your bank, UPI app, WhatsApp or anywhere else.
- Your UPI PIN, card number, CVV or net-banking login.
- A "verification fee", "unlock fee" or "tax" to release a withdrawal.
- Remote access to your phone, or for you to install an app or APK file we sent.
Reporting fraud
If you have paid someone who turned out to be a fake agent or a clone panel, act quickly, because banks can sometimes hold funds if the report is made early.
- Stop sending money, even if they promise a refund after "one more payment".
- Keep the screenshots: chats, the number, payment receipts and UTRs.
- Report it at cybercrime.gov.in or call 1930, India's national cyber-fraud helpline.
- Tell your bank or UPI app about the transaction as well.
If the scam used our name, please tell us too. We cannot recover money paid to someone else, but we can warn other players. The common warning signs are listed in is 99exch safe?
Before you message us
We only work with adults (18+). Real-money betting carries financial risk, and the rules on online money games in India are strict: the Promotion and Regulation of Online Gaming Act, 2025 restricts them nationally, and several states have their own bans. Check the law where you live; this is not legal advice. If you want your ID closed, just say so in the chat and we will close it.